Immigration And Hospitality Migrant Workers In Viennese Restaurants

After the terminal of the World War II, Austria developed into a competent and successful unfastened national economic system. Nowadays the one time underprivileged and – even by its ain population – disliked province is among richest states in the universe. As a finish for migrators Austria is more appealing than of all time before and, as a affair of fact, receives more migrators, refuge searchers and household members than Germany or Switzerland.

However, Austria has ne’er been officially characterized as a concluding finish of immigrants – though practically ten per cent of the occupants do non possess Austrian passport. The primary migration scheme has been directed, on one side to the ‘guest worker system ‘ which is based on the rule of the employment and rotary motion of migratory workers.[ 1 ]One of the chief features of this theoretical account is the linkage between labour contract and abode license. On the other side, the regulation of jus sanguinis[ 2 ]applies to citizenship requirements in Austria.

Children with parents possessing Austrian passport automatically obtain citizenship even if they are born abroad. But kids born to migratory parents who do non possess Austrian passport, the kids do non hold the right to citizenship.[ 3 ]

Many of the recent betterments in Austrian migration policy have been influenced by the development of the EU jurisprudence on migration and refuge, with the consequence that a series of EU Directives ( long-run abode, household reunion, free motion of EU citizens, pupils, etc. ) have been transferred into national jurisprudence, particularly with the new Austrian Aliens ‘ Act Package which entered into force on 1 January 2006. Migration experts infer that ‘the inclination has been to implement the directives narrowly, taking to the most restrictive reading possible ‘ .[ 4 ]

The Austrian authorities has maintained a rigorous migration policy, conveying in or rejecting migrators, harmonizing to the demands of the domestic labour market. Political and societal rights every bit good as the civic engagement of migrators in the Austrian society are non represented as a precedence in the model of the Austrian migration policy. The chief purpose is to incorporate by agencies of accommodation to the bing political and socio-cultural system in Austria. At the really get downing of their stay in Austria, migrators place and rights as ‘citizens ‘ certainly can non be compared to those of Austrian citizens: some do non hold the right work, others are fighting for household reunion, and some are non entitled to most of societal benefits.

Harmonizing to the 2001 nose count, the largest immigrant groups come from the replacement provinces of the former Yugoslavia ( 351,256 ) and Turkey ( 125.026 ) . Besides a big figure of immigrants from Hungary, the Czech Republic, Slovakia and Poland migrated to Austria between the old ages of 1945 – 1980. Migrants from Turkey and the former Yugoslavia have high per centum with minimal obligatory instruction while migrators from Central and Eastern Europe have a higher grade of educational competency. Since obtaining acknowledgment of makings is really complicated, extremely competent migrators have had to accept employment at below their degrees of making. Harmonizing to the 2002 publication on the subject in inquiry, migratory workers earned around 23 per cent less than Austrian citizens.[ 5 ]Migrants in Austria are chiefly working within labour-intensive sectors such as fabric or leather industry every bit good as building, hotels, and eventually, eating houses.

It is besides deserving adverting that migrators without abode licenses are non allowed to register for wellness, accident or pension insurance with the Main Association of Austrian Social Security Institutions ( HVSV ) . Any illegal abode position is reported to the Alien constabularies.

Harmonizing to the Report on Labor Migration,[ 6 ]the entire figure of people non possessing Austrian passport in 2004 was 776,100 or, in other words, 9.5 % of the entire population. During this period 179, 864 aliens were granted Austrian citizenship.

Harmonizing to the national studies, the available estimation for Austria is that 109,000 migratory workers were employed full clip in undeclared occupations in 2009, compared with 746,000 subjects in the same state of affairs. Hence, a considerable figure of migrators are in undeclared employment in this state, peculiarly in the countries of building, catering, touristry, and family services. In Austria, their unemployment rate amounted to 10 % in 2004, which was 3.3 per cent higher than for Austrians, at 6.7 % . The information indicate a widening unemployment spread between subjects and aliens in recent old ages.

Migrant workers earn significantly less in relation to Austrians. The Report on Labor Migration contains information for the 1990s, which indicates that rewards for female migratory workers were about 25.4 per cent lower, and for males 22.2 per cent lower than the wages of Austrian workers. For migratory workers the troubles in conveying up and settling jobs relate both to their ain single exposure and features of work in the sector. The bulk of migratory workers have limited German linguistic communication accomplishments and either small or no cognition of employment rights.

1.2 Research purposes

The purpose of this research was to research experiences every bit good as jobs encountered by migrators working in Vienna eating house industry, a field which is known for its strict on the job environment. In-depth interviews with 6 migratory workers in Vienna were carried out in January-February 2011.

The research intends to turn to the undermentioned cardinal inquiries: What are the on the job conditions of migratory workers in eating houses? What type of jobs do migratory workers have?

2. Methodology

The undertaking employed qualitative research methods to garner in-depth histories of the experiences of 6 migratory workers in Vienna conducted in the beginning of the current twelvemonth.

A semi-structured interview program was used during the interviews, which by and large lasted between 30 proceedingss to an hr and a half. Participants were guaranteed of confidentiality, and of the namelessness of both themselves and their employer. Therefore, no names will be used throughout the paper. Alternatively, respondents ‘ place at work and gender will be outlined.

Detailed notes were made during all worker interviews. Besides, the field-diary was being invariably updated.

2.1. Interviewees

2.1.1 State of birth

The place states of the 6 interviewees were Turkey ( 2 ) , China ( 1 ) , India ( 1 ) , Ukraine ( 1 ) and Belarus ( 1 ) . It was noteworthy that merely one participant was born in Austria. A pupil of the University of Vienna helped with questioning Chinese and Indian workers, whereas others were interviewed either in Russian or Turkish by the research worker. Some of the interviewees commented that many Austrian-born people do non wish to work in a sector that is known for low wage and long hours, including the kids of migrators interviewed, as they try to happen better employment chances ( some immature Austrian-born workers do work in the sector while they are pupils, but tend to make so for merely a short clip ) .

2.1.2 Gender

Two out of six interviewees were adult females.

2.1.3 Age

Merely one interviewee was under 25 old ages old. Others were aged between 27 and 48.

2.1.4 Education

Overall the interviewees were instead extremely educated, holding completed secondary school or holding obtained a higher grade. Two of the interviewees had a university grade obtained in their place state, viz. Belarus and Ukraine, which was explained on the evidences that during the Soviet Union much attending was given to education, particularly a higher one.

2.1.5 Employment

The respondents worked in eating houses as servers, barmans, chefs of kitchens, cooks, restaurant workers, general helpers in kitchen and tellers. All the interviewees worked full-time, with long on the job hours.

3. Migrants ‘ Experience

Four out of six interviewees were paid a additive rate per displacement or per hebdomad which was the same non sing of existent hours worked, and which made it complicated to state their existent hourly wage, or were non willing to state what they were paid. Some of the interviewees as good were paid hard currency.

A Turkish eating house proprietor acknowledged that he declared most of his staff working as part-time, even though they worked full-time hours, but claimed that his staff wanted things to be the manner it is, since both sides do non desire to cover and avoid their full revenue enhancement and national insurance amenablenesss.

3.1 Overtime

For most respondents overtime was non paid. Excess hours were either paid at the normal rate or, in a figure of instances, were non paid at all, where the proprietor expected the staff to go on working expecting the last client to go forth for no excess wage. A Belarusian worker at a Vienna eating house told how it was everyday that staff stayed until all clients had left, without extra wage: instance

“ Particularly it is really tough when you ca n’t travel place boulder clay 3 or 4 in the forenoon because there is a party. Once there was a party and organisers asked us to remain longer and promised to give us good tips. But when the director told them functioning intoxicant would last until 3am, they became really angry and left. And did non go forth any tips of class. So we had to remain until 5am at work, we were cleaning. And cipher told anything about extra payment. ” ( Female, Belarusian ) .

Some servers in Indian and Chinese eating houses besides found this as a running pattern:

“ Let ‘s state if the eating house closes at 2am and if clients came in at this clip, the proprietor decidedly wants us to function them for at least an hr. And he does non pay for this one excess hr we work. Even if five people would come after the shutting clip of the eating house, the proprietor however will inquire us to remain and function them and they do non pay us on an hourly footing, we get paid on verbal contract, and really frequently they do non maintain their promises. In instance if you try to oppose them you will hold to go forth. ” ( Male, Indian ) .

3.2 Hours and work load

As it is by and large known, long working hours is one of the chief ailments of eating house workers, and it besides was found to be a common pattern among interviewees. The bulk of the respondents worked non less than 40 hours a hebdomad, preponderantly males. However, a female junior chef from Ukraine in one of the Viennese eating houses typified the sort of fatalistic credence expressed by many about their conditions:

“ It is really draining, but in the terminal you manage to acquire used to it. It is merely when you do n’t hold adequate slumber the dark before which makes you tired but its all right really and you do n’t make double switch every twenty-four hours so some yearss you come in the eventides, it is alright. ” ( Female, Ukrainian )

Many restaurant workers did a six-day hebdomad, so holding merely one twenty-four hours off a hebdomad. The Turkish server said if his foreman had allowed holding two foliages a hebdomad that would be one of the major developments occurred to the staff ‘s on the job conditions.

Some of the interviewees told about the effects that long working hours entitle, such as wellness every bit good as societal and household lives. As Turkish eating house proprietor puts it:

“ No uncertainties that it touches my household life, my societal life. In a negative manner. It is non good. But what can we make? This manner or another, we have to make that. I must make that if want to run a eating house. ( Male, Turkish )

Other besides touched upon this issue, noticing that they did non hold any life outside work:

“ In fact, I do non hold any life because I invariably work, work and work. It ‘s dissatisfactory of class. And I do n’t wish itaˆ¦ We ever work in the eventides, and sometimes we do dual displacements which sometimes last up to 16 hours. I would be happier if I worked in the forenoons and be done in the afternoon, that manner you have the whole eventide at your disposal and you certainly can make something, travel someplace with your friends, for illustration. But now I can non make that, I can non even attend birthday parties of my friends, because I am non free in the eventides. ( Female, Belorussian )

3.3 Second Workplace

Several of the interviewees had, or had in the yesteryear, worked in more than one occupation. This was sometimes a parttime occupation on top of a full-time 1. In one instance a fulltime waitress from Belarus had found a 2nd occupation as a health care helper, doing her entire on the job hebdomad 60 hours, when she discovered that the cost of life in Vienna was much higher than she expected:

“ It ‘s non so good to hold merely like to work for minimum rates, but you do n’t pay minimum rates for your rent or for the topographic point you stay at, you know. ” ( Female, Belarusian )

The research found it was common for migrators when they arrive in Austria to work such exceptionally long hours, either to afford adjustment, which may be more expensive than awaited, or possibly to refund bureau fees for happening the work in Austria, or to fix for conveying household over.

3.4 Vacations

Among restaurant workers, be aftering vacations were informal to a certain extent, with some stating they even have non received any vacations yet ; or others acquiring below the legal lower limit. A server who had worked in a cardinal cafe for a twosome of old ages was pleased that his employers allowed him six hebdomads ‘ off to pay a visit to his state, but he besides added that merely three of these were paid. Harmonizing to a Chinese cook with 10 old ages ‘ experience in Chinese eating houses, some paid for vacations while others did non.

“ After working for four months, you have one hebdomad vacation. But you besides can go forth your vacation for the following twelvemonth which means that the director will pay you dual if you do n’t take vacation this twelvemonth. If you choose to take your vacation it depends on the employer – some would give you holiday pay some would non. Anyhow, once more and once more, it all depends on the employers that you work for. There are some employers who would non even allow their employees take any vacations. I have worker for a figure of Chinese eating houses and most of them did non allow me take vacations. ” ( Male, Chinese )

Many workers in the eating house sector are being denied their legal rights, or they are non cognizant of their privileges. As the Chinese interviewee remarks:

“ When workers arrive, or even some clip subsequently, I did non cognize public vacations, as we were unfastened on these yearss excessively. We do non cognize local employment policy refering overtime or holiday wage either ” . ( Male, Chinese )

3.5 Written information and contracts

It is clear from remarks already made that employees were frequently incognizant of their footings and conditions, and many had non been provided with any written information to clear up these. For case, the Ukrainian interviewee expressed that her employer paid the revenue enhancements and she want she ne’er showed her the wage statement.

“ She does non supply us with any sort of payment statement every hebdomad or every month. Possibly she is loath to cover with all those documents on a regular footing that ‘s why she gives them to us merely at the terminal of the revenue enhancement twelvemonth. It is interesting how they deal with that. I want to cognize more like how much revenue enhancement I pay and so on. ” ( Female, Ukrainian )

It is besides a well-known fact that those who work informally do non hold any sort of written contracts and this is a beginning of anxiousness for some, and besides a verification of their insecure employment conditions. The server in a Turkish eating house said:

“ I would wish everything to be in good order such as a proper contract for exampleaˆ¦ because at the minute I do non hold any legal papers at manus refering my employment. If tomorrow he wants to kick me out so he can make that easy and I can non state anyone if I go someplace to person to kick. So there is nil between me and my employer, but it should be changed ” . ( Male, Turkish )

This worker besides explained that non holding a contract or written statement had presented practical jobs when seeking to open a bank history as this was one of the pieces of information requested by any bank. Alternatively he finally received a verification missive from his employer.

3.6 Lack of occupation security

Another respondent said he was secure merely because the director was his relation:

“ It is perfectly all right in my state of affairs since the employer is my comparative, so it alright for me but for others it is of class really hard. If the employer does non like anybody so he will coerce this individual to go forth. ” ( Male, Indian )

A cook in a Chinese eating house highlighted the power of the chef over who kept their occupation.

“ Working in the kitchen, the chef is the foreman. Sometimes it happens that the chef has got an oculus on your occupation for person else, for case his friends or relations. He so will do certain that you are really bad at work and so holding difficult times and this manner you may even be forced to discontinue. The proprietor normally listens to whatever the chef says since the whole occupation fundamentally relies on this individual. The employer will inquire to go forth anyone if the chef does non desire him or her to work in the eating house. ” ( Male, Chinese ) .

The fright of non happening alternate work contributed to some workers ‘ feelings of insecurity, and led them to set up with rough working conditions. The Chinese cook was perfectly all right with what he had:

“ I should be concerned about maintaining the occupation I have right now. This is the most realistic thing. I know a batch of migrators who are non able to happen any occupation at all. I value what I have now. ” ( Male, Chinese ) .

4. Problems at Workplace

The old subdivision has described the frequently rough and hard on the job conditions encountered by migratory workers in the eating house sector. Nonetheless, many of these conditions are acknowledged by interviewees as the nature of work in this field, and may non be perceived as specific “ jobs ” . This subdivision explores respondents ‘ attitudes to jobs at work ; affairs that they have considered to be jobs ; and whether and how they have attempted to turn to these.

Along with inquiries about their on the job conditions and experience, the respondents were besides asked if they had any sort of jobs at work, and, if necessary, were provided with a figure of possible countries where they might hold had problems, such as payment, working hours, wellness issues, safety, etc.

The Turkish server, who claimed non to hold any jobs in the eating house where he worked, expressed that he had to avoid jobs, since there were no solutions to them. He said:

“ In my sentiment if person is enthusiastic about working hard, so there will be neither obstacles nor much jobs at work ” .

Yet when he was asked whether he was of all time treated below the belt, he responded:

“ Well.. it really does go on. And it is non a rare state of affairs. But in any instance you have to maintain yourself off from jobs. You simply can non make anything about it ” .

The informal manner of deciding issues depends on holding a good working relationship with the director or proprietor, which may be the state of affairs for some in little family-run eating houses. A Turkish eating house proprietor depicted his relationship with the staff as one of “ friendly relationship ” .

“ I am friends with my employers. Sometimes I work even harder and longer than them. And they are cognizant of that. I do non handle them as a foreman. I am like a friend. Friendship. We get along really good with each other. And now they have a good wage and their foreman is a friend of theirs, why would they desire to go forth this topographic point and hunt for something else? ( Male, Turkish )

The chief jobs identified by those who acknowledged that they did brush jobs, either in their current occupation or in other occupations in the field in inquiry, related to: wage, long working hours, acquiring twenty-four hours off, jobs acquiring on with co-workers, German linguistic communication accomplishments, and larceny of belongings from work.

Some of the interviewees had experienced jobs acquiring paid the correct sum, non having their just portion of tips, and, in the worst instances, non acquiring paid at all. And those working informally had jobs acquiring paid the sum agreed or being paid on clip. A cook in a Chinese eating house complained:

“ He did non pay the wage we had agreed on at the beginning. You could non make perfectly anything about it, you can non turn out it. Finally I merely left that topographic point. ”

And besides added that:

“ There are some times when the concern is non the manner you want it to be, it is non traveling good. So the employer keeps detaining your wage until he has adequate agencies to make so. But anyways he would pay the whole sum in the terminal. ” ( Male, Chinese ) .

An Indian teller in a sandwich concatenation had been made to return money when there was a deficit in the boulder clay, which he was certainly was non his mistake but a director pocketing the money herself. During a hebdomad when the peculiar director was on leave, there were no deficits in the boulder clay, but these happened once more when the director returned. He said:

“ I am reasonably much sure, I am stating you that they steal money here and everybody thinks and says that it is for certain staff making that ” . ( Male, Indian )

In this instance, he felt unable to kick about the loss of money, as: “ You ca n’t turn out anything, no cameras, nil. You ca n’t turn out. ”

4.1 Relationships with co-workers

Along with all working conditions and scenes, jobs acquiring on with colleagues was mentioned as an obstruction by some, although the sector discussed is a field where extra tensenesss may originate – working under high force per unit area, the heat of the kitchen and working in a little infinite, to call a few.

Other troubles that were specified by the interviewees included working with people of assorted cultural backgrounds or nationalities, since often misinterpretations occurred due to that. Or another obstacle-where a worker felt alienated among other co-workers holding same nationality or linguistic communication.

4.2 Discrimination in enlisting

Friend and household connexions are one of the ways of informal enlisting in the sector under consideration. Frequently chef cooks or directors are looking for person in their circle in instance there is a vacant topographic point in the eating house.

The Chinese cook expressed his concern about the Chinese workers ‘ troubles in happening occupations due to the employers bias:

“ I believe they might believe if a Chinese worker, some sort of a alien, so they think that we do non talk German decently. ” ( Male, Chinese )

5. Awareness of rights

As it was mentioned before, some of the interviewees are ill informed about employment rights in Austria and fundamentally had small thought where they could obtain any information refering this issue in instance they needed it. Others believed though, that in the absence of an employment contract, they had no legal rights or protection. Others felt that their employers intentionally did non shed visible radiation on employment rights.

6. Decision

In sing the on the job conditions and jobs of migratory workers in eating houses, this fieldwork attempted to foreground some of the distinctive features common to most migrators in the sector. These include: agreements of wages, vacations and foliages of workers, long working hours, and hapless employment patterns such as deficiency of written contract, small consciousness of contractual and legal rights.

However, it has besides been indicated that working in this field is significantly influenced by a figure of features that serve to separate the experience of migratory workers. Particularly, these are comprised of: in-migration position ; working illicitly ; distinction in the labour market and employment.

First of wholly, it should be emphasized that in-migration position has an indispensable function in both workers ‘ opportunities for work, their experience of the working environment and their ability to settle any possible ailments. Thus, workers possessing passports of a European Union member state have well greater chances for traveling between occupations and being promoted within occupations than those limited by abode license or visa demands that doubtless restricts work.

Second, whether workers were working lawfully or illicitly every bit good had a significant impact on migrators ‘ employment conditions, including rates of rewards, and ability to fling up any grudges or better their on the job conditions. For some workers, the formal or informal position of their employment is linked to their in-migration position. Therefore, those who did non possess a right to work in Austria tried to happen and finally do work in informal sector, for illustration in eating houses owned by members of the same cultural group ( Turkish, Chinese, etc. ) .

Finally, migratory workers ‘ low outlooks of rewards and working conditions, due to hapless anterior working experience and a assortment of motives and force per unit areas which led them to work in the eating house sector, created a rhythm of tolerance of hapless footings and intervention and involuntariness to specify these as “ jobs ” .


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